Returns & Cancellations
We will replace or refund you for any bottle of wine that is damaged, flawed or that the customer finds unsatisfactory. We ask the customer retain the unfinished portion of the original bottle so we may gather more particulars. By law, we cannot accept returns of alcoholic beverages unless the product is corked, or flawed. We are also unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error. Please send an email to firstname.lastname@example.org to arrange for the return of corked or flawed product.
We will replace the wine, or refund your credit card account for the cost of the wine. If the original shipment was damaged in transit or flawed you will receive a replacement or full refund, including shipping and handling charges. Please contact the Maria Wasserman 805-770-3069 for return instructions.
Our wine club asks you to stay for three shipments, you are welcome to cancel after the third shipment without penalty. A $50 administration fee will be charged for early cancellations. Your membership continues until you notify Frequency Wine Co that you wish to cancel. To cancel your membership, we require 7 days upon charging, a written notice emailed to email@example.com or firstname.lastname@example.org.